Refund policy

Last updated: August 2026

30-Day Returns

We offer a 30-day return policy from the date of delivery. If you're not happy with your purchase, you can return it for a full refund — provided the item is unused and in its original condition and packaging.

How to Start a Return

Email us at slabsafeuk@gmail.com with your order number and reason for return. We'll confirm your return and provide our return address.

Returning Your Item

You are responsible for arranging and covering the cost of return postage. We strongly recommend using a tracked service, as we cannot be held responsible for items lost or damaged in return transit.

Please send returns to:

SlabSafe 3 Stonechat Close Weymouth DT3 5SE United Kingdom

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method. Refunds typically take 5–10 business days to appear in your account.

We do not refund original shipping costs on change-of-mind returns.

Items Not Eligible for Refund

We cannot accept returns on items that have been used, damaged after delivery, or returned without original packaging.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, please email us within 30 days at slabsafeuk@gmail.com. We will assess the issue and, at our discretion, offer a replacement or full refund. In the case of faulty or incorrect goods, we will cover return postage costs.

Your Statutory Rights

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by this policy. Under these regulations, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.